Giving Thanks: The Business Benefits of Customer Gratitude
With the Thanksgiving holiday right around the corner, I’ve been thinking a lot about all I have to...
What To Do When Your Customer Is Wrong
Wait! I thought the customer is ALWAYS right, you say. Well, the truth is, while the customer is...
Why Integrity and Transparency Matter So Much
This blog will likely be more painful to pen than most, as integrity and transparency are standards...
Evolution of the Customer Experience: Are You Keeping Pace?
In an insightful article in Entrepreneur magazine, Jason Ankeny interviewed some visionaries to get...
Great Customer Service. Horrible Customer Experience. Experience Trumps Service!
On our wedding anniversary this year we checked into the downtown Hyatt Regency Hotel in Denver. A...
The Three Essential Elements of an Amazing Customer Experience
Maslow’s Hierarchy of Needs is often referred to in business and developmental psychology, but it...